PRIVACY POLICY
MedRegion Courier Services LLC
DBA MedRegion
Effective Date: 02/26/2026
Last Updated: 03/05/2026
This Privacy Policy describes how MedRegion Courier Services LLC, doing business as MedRegion (“MedRegion,” “Company,” “we,” “our,” or “us”) collects, uses, maintains, protects, and discloses information obtained through the use of our courier services, website, communications, and related business operations.
This Privacy Policy is intended to comply with applicable federal and Texas laws governing privacy, data protection, and healthcare confidentiality. By accessing or using MedRegion services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
MedRegion may collect certain information in the ordinary course of providing courier and logistics services.
Personal Information
Personal information may include information that identifies or can reasonably identify an individual, including:
- Name
- Telephone number
- Email address
- Business or facility name
- Service addresses for pickup or delivery
- Billing and payment information
Operational and Service Information
In connection with courier operations, MedRegion may collect operational data including:
- Pickup and delivery times
- Delivery confirmation records
- Route and dispatch information
- Chain-of-custody documentation
- Authorized personnel information for delivery acceptance
Website and Technical Information
If a user visits a MedRegion website or interacts with digital services, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Device type
- Browser type
- Website usage data
- Cookies or similar tracking technologies
Such information is used to improve system performance, service delivery, and user experience.
2. Protected Health Information and Confidential Materials
In the course of providing medical courier services, MedRegion may transport materials associated with healthcare services, including laboratory specimens and related documentation.
MedRegion does not intentionally access, review, or use protected health information except as necessary to perform transportation services. Employees and contractors are required to maintain strict confidentiality when handling any materials associated with healthcare services.
MedRegion maintains administrative, operational, and physical safeguards intended to protect confidential healthcare-related information during transport and handling.
3. Use of Information
Information collected by MedRegion may be used for legitimate business purposes, including but not limited to:
- Coordinating courier pickups and deliveries
- Communicating with clients and healthcare facilities
- Maintaining delivery documentation and operational records
- Processing invoices and payments
- Improving dispatch and logistics operations
- Complying with applicable legal or regulatory obligations
MedRegion limits the use of collected information to purposes reasonably necessary for the operation of its courier services.
4. Disclosure of Information
MedRegion does not sell, rent, or trade personal information to third parties.
Information may be disclosed only under limited circumstances, including:
- To employees or contractors who require access to perform courier services
- To clients requesting delivery confirmation or operational documentation
- To service providers assisting with business operations such as accounting or dispatch software
- When disclosure is required by applicable law, court order, subpoena, or governmental authority
- When necessary to protect the legal rights or safety of MedRegion, its personnel, or others
All individuals and service providers receiving such information are expected to maintain appropriate confidentiality.
5. Data Security
MedRegion implements reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, misuse, loss, or disclosure.
These safeguards may include:
- Restricted access to operational records
- Secure storage of physical documentation
- Driver and employee confidentiality training
- Controlled access to transport containers and courier vehicles
- Secure handling of client documentation
While MedRegion uses commercially reasonable security practices, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, MedRegion cannot guarantee absolute security of information.
6. Data Retention
MedRegion retains operational records, delivery confirmations, and related business documentation only for the period reasonably necessary to:
- Provide services
- Maintain business records
- Satisfy legal or regulatory requirements
After such time, records may be securely deleted, destroyed, or anonymized in accordance with applicable record retention practices.
7. Cookies and Website Tracking
If MedRegion operates a website, cookies or similar technologies may be used to improve functionality and analyze website usage.
Users may adjust their browser settings to disable cookies; however, certain website features may not function properly if cookies are disabled.
8. Third-Party Services and Links
MedRegion websites or communications may include links to third-party websites or services. MedRegion is not responsible for the privacy practices or policies of those third parties.
Users should review the privacy policies of external websites before providing personal information.
9. Privacy Rights
Individuals may have certain privacy rights under applicable law, including the right to:
- Request access to personal information maintained by MedRegion
- Request correction of inaccurate information
- Request deletion of certain personal information where permitted by law
Requests regarding personal information may be submitted using the contact information listed below.
MedRegion reserves the right to verify the identity of any individual submitting such requests before responding.
10. Children’s Information
MedRegion services are intended for use by healthcare providers, businesses, and adults. MedRegion does not knowingly collect personal information from children under the age of 13.
If MedRegion becomes aware that personal information from a child has been collected without appropriate consent, such information will be deleted in accordance with applicable law.
11. Updates to This Privacy Policy
MedRegion reserves the right to modify or update this Privacy Policy at any time in order to reflect changes in business practices, operational requirements, or applicable law.
Updated versions will be posted with a revised “Last Updated” date. Continued use of MedRegion services constitutes acceptance of any revised policy.
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
13. Contact Information
Questions regarding this Privacy Policy or MedRegion’s privacy practices may be directed to:
MedRegion Courier Services LLC
DBA MedRegion
Email: [email protected]
Phone: 346.330.2003
Address: 801 Travis Street, Suite 2101, PMB 2175, Houston, TX 77002
By using MedRegion services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of information as described herein.